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Condolence Messages for a Colleague or Business Contact

When a colleague, client, or business contact suffers a loss, a brief and sincere message is usually best. Keep the tone warm but professional, and avoid overly familiar language unless you know the person well. In South African workplaces it is common for teams to send a shared card or a message on behalf of the whole office, and many companies offer a few days of compassionate or family-responsibility leave. If you plan to send flowers or a contribution toward funeral costs, it is courteous to check the family's wishes first, as customs differ across cultures and faiths.

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